Our Terms and Conditions

Apply to all bookings covered by ATOL NO. 5311 as shown on our website..

1. Reserving Your Holiday :

On receipt of your request and deposit we will confirm your booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

2. Best Price Match Guarantee :

We are committed to offering you the best prices. If you find a lower fare on the same day you book with us, we will match it, subject to the conditions below:

a. Eligibility:

• This offer applies exclusively to scheduled flights booked through us.
• Price match requests must be submitted before 12 AM on the same day of booking.
• The lower price must be quoted by a UK-based travel agency (online or in-store) and be available for immediate booking by the general public.
• To qualify for the price match, you must have completed your ticket purchase with full payment.

b. Conditions:

• The competing fare must be quoted in Pound Sterling (GBP).
• The lower price must be for the exact same itinerary, including but not limited to the airline, flight numbers, departure and arrival times, airports, and routing.

c. Exclusions:

• The price match is not applicable to tickets that need to be issued within 24 hours of booking.
• Discount coupons, corporate rates, bulk-buy discounts, or any other special promotions are excluded.

d. Proof Requirements:

• You must provide valid evidence of the lower price, such as a screenshot or written confirmation from the competitor, clearly displaying the airfare, travel dates, airline, departure and arrival times and flight numbers.

e. Verification:

• All claims are subject to verification. Requests that cannot be independently verified or are based on errors or fraudulent offers will be rejected.

f. Changes and Cancellations:

• We reserve the right to modify or discontinue this Best Price Match Guarantee at any time without prior notice.
• This offer cannot be combined with any other promotions or discounts.

3. Pricing Errors :

Our website fares are accurate; however, we cannot guarantee that they will always be correct.

Right to Cancel : We reserve the right to cancel any booking containing a pricing error, including, but not limited to, cases where the price is significantly lower than the expected market rate due to typographical errors or technical glitches. This right applies regardless of whether the booking has been confirmed or payment has been processed.

Notification of Errors : If a pricing error occurs, we will notify you promptly. You may choose to confirm your booking at the correct price or cancel it for a full refund of any payments made.

Limitation of Liability : We are not liable for any losses, damages, or expenses incurred due to pricing errors, including but not limited to lost profits or missed opportunities.

4. In-voluntary changes :

If the airline/supplier makes an insignificant change to your travel arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less/more than 24 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers or minor changes to services available at the hotel. Please note that carriers such as airlines may be subject to change.

Occasionally the airline/supplier may have to make a significant change to your confirmed travel arrangements. Examples of “significant changes” include the following, when made before departure:

A change of accommodation area for the whole or a significant part of your time away.

A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

A change of outward departure time or overall length of your travel arrangements by more than 12 hours.

A change of UK departure airport except between:

The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend

The South Coast airports: Southampton, Bournemouth and Exeter

The South Western airports: Cardiff and Bristol

The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield

The Northern airports: Liverpool, Manchester and Leeds Bradford

The North Eastern airports: Newcastle and Teesside

The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.

A significant change to your itinerary, missing out one or more destination entirely.

If the airline/supplier has to make a significant change or cancel your travel arrangements, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

accepting the changed travel arrangements; or

having a refund; or

accepting an offer of alternative travel arrangements of comparable or higher standard if available; or

if available, accepting an offer of alternative travel arrangements of a lower standard, with no refund of the price difference.

You must notify us of your choice as soon as possible and within the period of time that we give you for acceptance. If you fail to respond, we will treat this booking as terminated and you will not be eligible for a refund.

If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.

5. Group Holidays :

Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payment made. Prices are subject to increase if the group size is reduced.

6. Flights :

Details of airlines flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline.

7. Making a Booking :

The person making the booking becomes responsible to the Company for the payment of the total prices of the arrangements for all passengers shown on the invoice.

8. Deposit :

No booking will be confirmed unless the required deposit has been received by The Company.

9. Price Guarantee :

Charter Flight Arrangements: The price shown on this confirmation invoice will not be subject to any surcharges. Scheduled Flight Arrangements: As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed full payment is received. The payment of a deposit does not guarantee your seat, not the price. Government Action: Our price Guarantee cannot cover increase due to direct government action. E.g. the imposition of VAT or passenger Levy or fuel Surcharges.

10. Changing Your Arrangements :

If you wish to change any item - other than increasing the number of persons in your party - and providing. We can accommodate the change; you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes. You will be informed of any additional taxes prior to ticket issue.

11. Cancellation of an Insurance Policy :

Financial products including insurance sold by distance means are subject to a 14 day cooling off period (this is 30 days in the case of life insurance and personal pensions). This 14 day cooling off period also covers situations wherein you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face. The insurer or broker must refund any monies paid by you within 30 days, although they have the right to deduct a reasonable admin charge (Our Cancellation charge after the 14 days cooling off period is £25.00 per person insured) and a sum proportionate to the number of days cover you had, irrespective of the terms and conditions of the Insurance Issuing company.

12. Legal jurisdiction :

We accept the jurisdiction of the courts in part of the UK in which the client is domiciled. For the client not domiciled in the UK the courts of England shall have sole jurisdiction.

13. Your Financial Protection :

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Apply to all bookings covered by ATOL No. 5311 as shown in our website.

Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid.

The Company act as agents only in transactions relating to flight, car hire accommodation, package holidays etc. and book those for you (the Client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be constructed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company are not liable for the principal actions, failures or omissions.

No booking will be confirmed unless the required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.

Bookings made will be immediately subject to the principal's terms and conditions and The Company have no authority to vary them in the client's favour.

All amendments / cancellations will incur charges.

Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.

The Company will attempts to fulfill Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the principal concerned on the Client's behalf. As agents only, The Company will not be able to commit the principal as to their correct course of actions.

· All ticket(s) booked through us are non-changeable and non-refundable.

· All hotel(s) booked through us are non-changeable and non-refundable.

· All upfront deposits are non-refundable.

· Please note that it is the passenger's responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make.

· Please note that refunds are normally processed within 1-6 months after the request. Refunds will not be paid out until the same has been received from the relevant airline / supplier.

In the event that a refund is requested, there are a number of criteria to be considered:

1. Any changes made to the ticket at the behest of the customer where a fee is payable for such a change to be actioned, such as date change, class change or additional baggage et al will, under no circumstances be eligible for refund of any nature.

2. Point 1 (above) applies to both partially used tickets (such as the remaining one-way portion of a journey) or totally unused ticket. In both these cases a refund for charges a customer has paid for changes (as in point 1 et al) is not eligible for any form of refund. after your refund has been initially processed the refund will be paid back to the customer if:

• There is no problem with your refund from the airline for example if the airline reports back you have used the ticket.
• An email requesting that the payment is released is sent to refundstatus@one2oneflights.com after the initial 6 week period mentioned above.
• The payment method for the refund is the same as the payment method initially used to make the booking.

3. By agreeing to a refund amount, you acknowledge and accept that the refund amount is considered full and final. Once you have agreed to the refund amount, there will be no further recourse to change your decision or to request an adjustment in the refunded amount. This means that once the refund has been processed and accepted by you, no additional claims, disputes, or alterations to the refund will be entertained.

· Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline company less our administration charge. Please note that refunds are normally processed within 1-6 months after the request. Refunds will not be paid out until the same has been received from the relevant airline / supplier.

· All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.

· All quotes are subject to availability and are not guaranteed, until the ticket(s) have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that ticket(s) are generally issued within 48-72 hours, on receipt of a full payment, however wherein the travel date is on the following day, the ticket(s) are issued and sent across within 12-24 hrs. If you do not receive your tickets within these time periods, please contact us straightaway.

· As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper ticket(s) will be issued.

· All outbound customers aged 18 years and above departing from all UK airports must complete a travel declaration form to confirm that they are legally allowed to travel abroad from England. The form is available to download via the UK Government website, which also provides further information: https://www.gov.uk/guidance/coronavirus-covid-19-declaration-form-for-international-travel

· Passenger(s) must re-confirm their booking(s) with either the travel agency / airline company 72 hours prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.

· Passenger(s) are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).

· Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required), PCR COVID-19 test certificate (if required) and any additional travel document(s).

· We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

· Lounge access to Business Class lounges is not guaranteed unless specifically confirmed in writing by our company for your journey.

· Travellers must ensure that their passport is valid for at least 6 months, from their return date of travel.

· Umrah package once booked and confirmed after receiving the payment is non-changeable and non-refundable.

· While all our efforts will be made to meet passenger requirements, sometimes an alternate hotel with similar type of rooms may have to be offered any rate difference to be charged accordingly.

· 2 Childs below 6 years can be accommodated free with Parents room but you have to pay for the breakfast directly to the hotel.

· We will try its utmost to meet the departure / arrival dates of transportation and accommodation requirements by the customer, but reserves the right to make minor adjustments due to availability constraints.

· Rooms, Rates and airfares are subject to availability and the same may change at time of booking.

· We hold no responsibility if any supplier changes your hotel after confirmation due to any reason.

· We accept no liability If there is any new law or tax implemented by the Saudi authorities, passengers must comply with that.

· If you not like the accommodation, pre-reserved by your travel consultant, please realise that those matters or problems in the hotel rooms are to be dealt by the management of the hotel and sometimes the agent has no access to resolve some room issues like cleanliness or maintenance etc

· Passenger(s) travelling to The United States of America would need to apply for an ESTA Visa by visiting the U.S. Government website at : https://esta.cbp.dhs.gov/esta.

· All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport(s) / card(s) through which the payment was made could be requested, against unsuccessful / unauthorised payments, in order to verify the genuinity of the cardholder.

Please remember that the person making the booking accept all the booking conditions and is liable for any amendments fees, late fees or cancellation charges that arise on behalf of all the passengers in their party. In addition they are also responsible fro checking this and all future documentation and for advising us immediately if anything is missing or is incorrect. The details overleaf are given in good faith based on information from the principal at the time of booking. Should it transpire that any of these details offer you will be advised immediately..

Payment : you must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to cancellation of your holiday and still leaves you liable for the cancellation charges. Where an extra "booking charges" applies this will have been advised at the time of booking. All credit card bookings are subject to 2% surcharge on Visa and Master Card and 3% on American Express. However where cancellation can be avoided with the payment fee £20 will be applied to your balance.

Passport, Visas and Health Requirements : You are responsible for checking all these items

Passport and Visa : You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check fro up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled "The Traveller's Guide to Health" (T4), Which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.

Special Request And Medical Problems : If you any special request, please advise us at the time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to property accommodates your particular needs, we must reserve the right to decline/cancel your booking.

Behavior : When you book with us, you accept responsibility for any damage or lose caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or the supplier. If you fail to do so you must indemnify us against any claims (including any legal costs) subsequently made against us as result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible fro meeting any costs or expenses you may incur as a result, making any refund or paying compensation.

Force Majeure : We accept no responsibility for and not shall be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural or nuclear disaster, virus, plague, epidemic, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, change of departure or arrival airport terminals, cancellation of schedules by scheduled airlines. In case of refunds / cancellations due to the above scenarios, passengers will be charged for processing / admin fee of 23 GBP per passenger. In the event of any changes made by the airline, the airports into which it operates (into and out of, as well as enroute) including terminals may be subject to change. The onus rests with the customer to contact the airline at both, 24 hours prior to departure as well as 12 hours prior to departure, to check directly with their operating airline if any changes have been made or are about to be made. You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 0207 238 4503 or visit www.fco.gov.uk.

Reconfirming Return/Onward Flight : You will need to reconfirm your booking outbound and inbound at least 72 hours before your departure. The Company will not be liable for any additional costs due to your failure to reconfirm flights or any schedule changes.

Documents Dispatch : The address for all documentation will be given at the time of bookings. Documents will normally be dispatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect your tickets at the airport. Any other voucher will be posted/faxed to you direct. For additional security scheduled airlines tickets are usually sent by Recorded Delivery and in this event it is your responsibility to ensure receipts/collection. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.

General Data Protection Regulation: By consent to this privacy notice you are giving us permissions to process your personal data specifically for the purpose identified. Consent is required for One2oneflights to process personal data to fulfil your travel requirements.

Where we are asking you for sensitive personal data we will always tell you why and how the information will be used if required.